IF YOUR WORRIED ABOUT LOSING MONEY IN CASE YOU NEED TO CANCEL FOR VARIOUS REASONS LIKE MEDICALS ISSUES, FAMILY EMERGENCY ETC WE STRONGLY ENCOURAGE YOU TO TAKE ADVANTAGE OF THE TRIP INSURANCE OFFERED. SEE BELOW FOR THE FULL DETAILS.

CANCELLATION OF RV RENTAL:

50% refund of money collected up to 30 days before rental. No refund within 30 days of rental. Additionally, no refunds will be given for cancellations of reservations during a holiday and event weeks, for early check-outs or no-shows. No refunds will be given for cancellation or interruption that occurs due to inclement weather. ANY CANCELLATION IS SUBJECT TO A $250.00 FEE, REGARDLESS OF CANCELLATION/TRIP DATE.

WHAT WE CAN TRY TO DO TO HELP IF LIFE HAPPENS OR PLANS CHANGE:

We are happy to try and find another renter for the dates that you had booked and refund you what we feel appropriate in regards to your booking dates and what dates we were able to re-book. Keep in mind we may offer a discounted rate to the new renter.

SECURITY DEPOSIT REFUND:
A security deposit is authorized to be charged for the booking of the rental. Any damage to the rental unit is the responsibility of the renter and will be deducted from the security deposit. Kim's Cozy Campers has up 7 days from the return of the unit to inspect the unit for damages and contact the customer. The security deposit will be returned within another 5-10 business days if there are no damages to the rented unit and can be held up to 60 days if damages occur that need quotes and or repairs.

TRIP INSURANCE:

TRIP INSURANCE – Recoup your investment due to unexpected event or unplanned interruption, illness, road closures, traffic accidents, medical emergency, adverse weather, natural disasters, or more. For a one-time fee of 6.5% of the total trip cost (as all expenses are eligible for a refund) to protect my trip in case of cancellation. Trip Cancellation / Interruption Some covered events that apply to Trip Cancellation and Trip Interruption (please note that terms and conditions apply): Traffic accident en route to pick up the RV Onset of pre-existing medical conditions while on the trip (if certain requirements are met at the time of purchase) Sickness, accidental injury, or loss of life of renter or a travel companion while on the trip Mandatory evacuations, road closures, or inability to access destination due to adverse weather 24/7 Emergency Assistance and Transportation Much like stumbling upon a bear in the wild, you never know when a medical emergency will present itself. Covered expenses include: Emergency transportation to the nearest suitable medical facility Help to return home, if medically necessary Expenses for one person of the renter’s choice to visit them if they are traveling alone and hospitalized for more than 7 days Injury that first occurs during their trip Free 10-day “Free look” Trip insurance from Generali Global Assistance can help provide coverage for the renters and their travel party in the event of an unforeseen covered circumstance adversely impacting their travel arrangements. The travel insurance plan also comes with: Renters can take 10 days to review the plan and decide if it’s right for them If they wish to cancel the plan within 10 days of purchase and have not yet left on the trip or filed a claim, they can do so and receive a full refund of the plan cost Renter’s pay for the full cost of Trip Insurance when the reservation is confirmed Anticipating the unexpected and covering it with travel insurance can help protect renters and their traveling companions from surprise expenses. Have more questions? Read more about trip insurance below. Can be purchased at Check-Out.

See the full benefits at: 

1. Interior Damage Protection: This is insurance that protects you from paying repair costs if damage occurs to the inside of the vehicle. (They pay up to $3000.00) If interior damage is reported on the return inspection, we will hold your security deposit until we receive insurance claim funds.
2. Generali Trip Insurance: Travel insurance that has an option for interior damage protection. Not available to New York or Hawaii residents.

1. Global Rescue: Kim’s Cozy Campers is a safe travel partner with Global Rescue and recommend that all our guests purchase travel insurance to cover trip cancelation, medical emergencies, field evacuation, emergency assistance and travel delays. To find out more information please visit our landing page HERE.
2. IMG Travel Insurance: Travel insurance residents of all 50 states, including New York and Hawaii. CLICK HERE for a quote.
3. Roadside Assistance: Emergency Roadside Assistance through Coach-Net (a nationwide 24/7 service) is available. Can be purchased at check-out.