Why should we rent from Kim's Cozy Campers?

Here at Kim's Cozy Campers, we pride ourselves in offering exceptional service, renowned hospitality, and reliable rentals with rates for every budget. We allow our customers to choose a full service rental or a bare rental. When you choose a full service rental, you do not lift a finger and that's what our customers are raving about! 

We do it all from delivery to FULL set up of interior (made beds with firm pillows, soft linens, towels, washcloths, and toiletries) and exterior (leveling, slides, awning, water, sewer, cable hook ups) of your rental, outdoor set up that includes a table, grill, outdoor mat and camping chairs. All you do is show up, unpack your clothes, make a cup of coffee at our fully stocked coffee bar and sit outside listening to nature while watching a mesmerizing campfire. 

Our Goal is to create a cozy home away from home experience while you enjoy the great outdoors!

OR 

Pick up your rental and travel to uncharted territory. Traveling in a camper is a wonderful way to stay budget savvy and get the most out of your USA trip or destination vacation without the high hotel expense.  

Reserve your camper today and start creating memories that last a lifetime!

What does Kim's Cozy Campers expect from their Renters?

We expect our property to be respected. This includes cleaning up after yourself, not damaging our rentals, not being irresponsible, and using EXTRA caution. Campers are not built as sturdy as homes. Also, if you do not understand a particular rule or requirement then ask for help BEFORE you break something. 

See the bottom of our FORMS page for more detailed information. 

To put it more simply - EVERY Rental should be returned to us in the condition we gave it to you in or you will not receive your security deposit back.

How far ahead should I book my rental?

The sooner the better. During spring, summer, fall and holiday weekends our schedule fills up quickly. Also, you will most likely find a better deal booking in advance than booking last minute (with us and any campground you contact!).

Can check in and check out times vary?

Yes, they can! Our standard Check in/pick up arrival time is 3:00 PM and our standard check out/drop off departure time is 11:00 AM. You can guarantee a time change to your needs by prepaying for early check in or late check out. If you do not secure a time, we will adjust the schedule depending on how many deliveries/pick ups we have on both your arrival day and departure day.

Am I required to purchase insurance coverage from Kim's Cozy Campers? 

First: We don't sell insurance. 

Second: No, you are not required to purchase additional coverage through our insurance company (MBA Insurance). However, that means that ONLY the rental is covered. If you destroy personal property or harm another individual while operating our rental, you will be liable 100% for the damage. You also have the option to check with your insurance company to see if they will extend coverage to our rental. See our INSURANCE page for more details. 

We STRONGLY suggest purchasing the supplemental insurance coverage through MBA insurance, IF you are picking up a camper. 

Those who choose delivery DO NOT need supplemental insurance.

What is your Protection Fee?

The Protection Fee is a very minimal fee to cover basic insurance for your rental, reasonable roadside assistance, and 24/7 tech support.

What is the amount of the security deposit?

The security deposit will be $1000 to $5000, depending on the rental chosen and the add-ons purchased. It is not a charged on your credit card. It is a pending hold until we remove it or 7 days has passed from your rental date (whichever comes first). 

Security Deposits vary for every situation. If you have pets, little towing experience, renting a generator, festival/event usage, etc., your security deposit increases from the standard.

What is expected of us as renters to get the full security deposit back?

Please review our TERMS & Conditions for more information. If you have any questions afterwards, please contact us. 

What is the credit card surcharge fee?

We charge a 3% credit card processing fee if you choose to pay by credit card. If you choose to pay by bank transfer, then we will credit the 3% fee back to you after you confirmed your booking. IF you choose PayPal, the PayPal transaction fee will be deducted from your security deposit prior to releasing the Hold.

What is the minimum and maximum days we can rent from Kim's Cozy Campers?

The minimum required booking is 2 Nights (OR 3 Nights on Holiday/Festival). NO EXCEPTIONS. The maximum rental period is 21 days. If you would like a longer reservation to travel through other states, please contact us first. We will discuss the details with you and try our best to accommodate you and your travel plans. 

May we extend our rental after embarking on our trip?

We are always happy to help accommodate. Just give us a call and if the rental is not currently booked for the dates you are requesting, we will be happy to extend your rental. We will need you to sign a revised rental agreement that we can forward to your email for electronic signature.

Do you deliver and set-up?

Yes! We provide delivery and set-up to any location. Price is determined on location so please just ask and we will give you a quote! Our delivery includes any tolls we encounter, driving the rental to your location, leveling the rental, opening an slide outs, supplying & preparing the propane, attached all the connections (water, sewer, electric, cable), setting up the coffee bar and all kitchen items, turning on the hot water heater, turning on water pump and filling fresh water tank (if applicable) turning on heat or A/C before you arrive, prepping fridge/freezer to be cold upon delivery, outdoor mat, 6 foot table with griddle grill. When your rental is done, we complete the process by tearing down everything that was set-up and return the rental to our location. MINIMUM DELIVERY FEE IS $250.00

Can I Pick up a camper and travel with it? 

Yes, you can to all 48 States and Canada! Travel to Mexico is strictly prohibited.

How can I find out which rental I can tow?

CLICK HERE to access a towing guide. Enter the information and review the descriptions on each rental for weights.

Do you offer a less expensive delivery option?

Yes, we do! If you choose set-up/tear down yourself, we will give a $75.00 discount off our delivery fees. This INCLUDES blocks and leveling, propane, water heater/water pump, electric/sewer/cable/water connections, slide out, awning, all interior/exterior items, etc. HOWEVER, IF you destroy anything, you will be responsible for full replacement/repair and IF we return to pick up and must handle any part of the tear down procedure, you will be charged the remainder of the delivery fee. Checklists will be provided upon drop off, so expectations are known. See FORMS for an electronic copy.

Will you deliver to other places other than Campgrounds?

YES! We will deliver to your home, friend's home, field, fair, event, festival and any other non-campground location you can think of. Keep in mind our campers run on 30 AMP service and need to be parked on solid (gravel, asphalt, concrete, etc.) ground. We do offer a generator for rent if you do not have access to electricity. We are happy to provide delivery and set-up to any location. Price is determined on location so please just ask and we will be happy to give you a quote!

What happens if you show to deliver and location is not deliverable?

BEFORE booking a rental it is YOUR responsibility to verify that the terrain where you would like the rental parked is FLAT (We prefer gravel but will level on grass if needed). The roads to your driveway and your driveway all the way to the exact parked location need to be wide and free of overhanging trees and other obstructions, uneven roadways, large potholes, etc. If you have any concerns, please email photos to us for delivery verification. IF WE attempt to deliver and are unable due to unsafe conditions for both the driver and the rental, delivery will NOT occur and 100% of your payment is NON-REFUNDABLE.

Do you offer one-way rentals?

YES, we will do our best to accommodate. We will drop off or pick up your rental for an additional fee. Please email us for details.

What forms of payment do you accept?

We accept all major credit cards, and cash in the form of Venmo (@KimsCozyCampers - Last 4 Digits 8004), Check in the mail (127 Mill Road, Hawley, PA 18428), or PayPal.

When is payment due??

Regular bookings - Payment 50% at time of booking and then remainder is due 2 weeks before arrival. Last minute bookings - 100% payment is due at time of booking.

Do you offer discounts?

YES, we do! Please review our SPECIALS page to view any discounts and specials we are offering. 

Do you have different rates?

YES, we do! We increase our prices for festivals/events and large groups. These scenarios also have larger security deposits due to the higher risk of liability. Please let us know if you are a family planning a trip as pricing may decrease depending on your dates.

What is your cancellation/change policy?

You must cancel 4 weeks prior to your stay to receive a 50% refund. Cancellations that occur 14 days or less of rental will not receive a refund. No refunds will be given for cancellation or interruption that occurs due to inclement weather. No refunds will be given for Holiday and event/festival rental periods. You can change your dates for a small penalty as long as the new dates are available within the same calendar year. CLICK HERE for our Full Cancellation Policy

A $250 Cancellation Fee will be charged to ANY CANCELLED booking.

Is it possible to travel in the winter in the colder areas? 

Yes, however, our trailers are “winterized” from approximately mid-October to late March. This means we have completely drained the water and holding tanks. This will prevent the tanks and pipes from freezing and bursting. If you chose to have your rental trailer “de-winterized” (so that you can use your sink, shower, and toilet) it will cost $100. You will need to exercise extreme care while traveling in a “de-winterized” trailer during frigid weather. You will need to run the heater at all times to protect the tanks and pipes from freeze damage, or in extreme cases you would need to put RV Anti-Freeze in the water and holding tanks (by doing so, you may not use any water systems). If the pipes or tanks were damaged from freezing, it is considered negligent damage and you will be responsible for the full cost of all repairs. If you have any more questions on the rental policies during winter, please contact us.

Can we bring a pet?

YES you can. we have a max of two pets allowed in each of our rental. Whether you have a service dog, support animal or regular family pet, there is an additional fee. It is $150 per pet. The term pet refers to any animal, reptile, mammal, arachnid, rodent, (ANY TYPE of non-human being) etc. We have to complete a deeper clean in a rental with pets for those who have pet danger allergies or sensitivities. IF you choose to bring a pet and not inform us, we will withdrawal the fee from your security deposit before returning it to you.

What is included in the rental?

Most of our rentals have a Keurig, all dinnerware, cookware, kitchenware (plates, regular and coffee cups, bowls, utensils, pots and pans, knives, spatulas, peelers, slicers, scissors, etc.), toaster, ice cube trays, salt, pepper, towels, wash cloths, hand towels, sheets, pillows, extra blankets, dish soaps, hand soaps, paper towels, garbage bags, tin foil, special rv toilet paper, toilet deodorizers, games/coloring books for children, Smart TV, portable fans, flashlights, cleaning supplies, first aid kit, 6 Foot table, outdoor grill with use of (1) 1 Lb. propane tank, lights around awning, outdoor mat, camping chairs, etc. Additionally, we supply every set-up with a coffee station with coffee, tea, hot cocoa, sugar, and creamer. HOWEVER, please review our WHAT'S INCLUDED page for a more in-depth list of every item we stock in our rentals. Different items are included for different situations (Delivery, Pick up, Bare rentals, etc.) We also have COZY EXTRAS in every rental as convenience items and are clearly marked with price along with many optional items that can be added to your reservation and included in your rental.

What items are not included in the rental that we may want to bring?

We do not include paper plates, paper bowls, paper/plastic cups, plastic utensils, napkins, or other similar disposable items. View our WHAT'S INCLUDED page for more details.

What extra equipment can we rent from Kim's Cozy Campers?

We also have COZY EXTRAS in every rental as convenience items and are clearly marked with price along with many optional items that can be added to your reservation and included in your rental.

Can you mail my belongings that I left behind?

We are not responsible for articles left on the premises. There will be a $10.00 charge in addition to any shipping charges for handling the return of any articles found by housekeeping. Lost & Found will be held for 30 days. After such time all items will be donated to charity.

Do we dump the sewer tank or do you?

Either! If you handle the dumping/sanitizing of the tanks and cleaning of the hoses then you will not be charged an additional fee. If this option is not possible, Kim's Cozy Campers will take care of this for you for an additional fee. Please choose the pertinent "Dump Fee" add-on at check out.

What is the Prep/Sanitize fee for?

The Prep/Sanitize Fee includes vehicle prep, operational walkthrough, sanitize interior, first tank propane refill, toilet paper and septic chemicals. This fee is NOT to clean up after guests or clean large messes (mud/excessive dirt, coffee/juice spills, pet messes, etc.) If the rental is NOT returned in the same condition it was received, a fee will be assessed and deducted from your security deposit.

Do the rentals have heat and A/C?

YES, they do! Each rental unit we have has Propane forced hot air heat and electric (30 AMP electrical service required) air conditioning. Each rental is equipped with (2) full propane tanks on the front of the rental. We allow one full propane tank to be used with each rental. If the second propane tank is used an additional fee will apply. 

NOTE: The Cozy Carefree Popper does NOT have A/C at this time. However, it does have heat.

Can I rent a camper if I am inexperience and never towed one before?

We do not allow our rentals to be picked up by inexperienced renters who have never towed anything. If you would like to rent a camper but are inexperienced, please choose delivery to ensure our rentals remain damage free. Upon arrival to the rental you chose, you will be given a full orientation on all functions. We will also provide you with a manual created specifically for the rental you have.

When picking up the rental, do we have to park it at a campground?

We recommend camping at campgrounds as they are sager and offer the basic necessities required for humans. However, we leave it to your discretion where you would like to camp. As long as there are no signs prohibiting camping or overnight parking you are likely okay to stay there at your own risk. Remember that our rentals are not to be taken on off road trails. Extremely bumpy/ uneven terrains can harm the mechanics inside the rental. If any of these items are not working when the rental is returned and there is evidence of unusual activity, you will incur a fee to repair.

Does Kim's Cozy Campers reserve our campground for us?

Not at this time. We can offer recommendations for you in our area based on your needs and preferences. After you have reserved your campsite, we will be happy to help you reserve one of our rentals that will suit your family perfectly.

Can Kim's Cozy Campers help us plan our trip?

We are happy to provide local tips and advice at pick up, along with our very own “Lake Wallenpaupack” Guide located in our Guidebook in every rental. The guidebook is packed with useful information, from full rental manual to trip itinerary ideas, check lists, copies of all forms you signed prior to departure and much more!

Do you recommend reserving campsites ahead of time?

Absolutely. From May through October many campgrounds book up very quickly. All of the National Parks and some State Parks leave a small section open for first come first serve campers, but this will not guarantee you a spot. We suggest to all of our renters to reserve campsites before reserving a rental. Please visit our CAMPGROUNDS for more local campground information.

Do you offer airport or hotel pick up/drop off?

Absolutely! If you are flying in or staying at another location and need help getting to your rental, please let us know where you would like to be picked up from and we will chauffer you to your cozy rental already set-up. This may be an additional fee.

Do you buy or sell campers?

We do not sell our rentals at this time. However, if you are looking to sell your pop-up, expandable, travel trailer, pod, 5th wheel, Class C, please feel free to contact us as we are always looking to expand our fleet. Your RV will need to be free of any soft spots. leaks or any major repairs. All mechanical, plumbing, electrical, etc. needs to work properly. OR check out our CONSIGNMENT PROGRAM and let your RV earn you money!

Do you have spots for us to park our RV and camp at your location?

YES! We offer stationary rentals to those who want a more serene, less crowded camping experience. You will have water, electric Wi-Fi with active streaming services on a Smart TV, a large fire pit, trampoline, huge yard, playground, sand box and much more to enjoy! Note: Only provide one stationary rental at a time AND our home is located on the property.

PLEASE CALL OR TEXT (570) 228-8004 ANYTIME WITH QUESTIONS.